Privacy Policy

Effective Date: January 1st, 2025

At Flo Ecom, your privacy is important to us. We’re committed to keeping your personal information safe, secure, and only used for the reasons you expect.

This policy outlines what we collect, why we collect it, and how we handle your data when you use our website or services.

1. What We Collect and Why

We collect personal information when you:

• Purchase a product or service

• Fill out a form or survey

• Subscribe to updates

• Contact us via email or chat

This information may include:

• Name

• Email address

• Shipping and billing addresses

• Payment details

• Responses to onboarding forms

• Any communication you send us

We collect this info to:

• Process and deliver your order

• Personalize your experience

• Provide support

• Improve our services

• Send relevant updates (only if you opt in)

2. Consent

By using our site or purchasing from us, you consent to us collecting and using your information as outlined in this policy. You can withdraw your consent at any time by contacting us.

3. How We Store and Protect Your Data

We store your data securely and only for as long as needed to provide our service or comply with legal obligations. Your information is protected by reasonable physical, technical, and administrative safeguards to prevent unauthorized access, use, or disclosure.

4. Do We Share Your Info?

We don’t sell or trade your personal data — ever. We may share limited information with trusted third-party providers (e.g. payment processors, email platforms like Klaviyo) solely to help us run our business and fulfill your orders. They are required to protect your information and only use it for the intended purpose.

5. Accessing or Updating Your Information

You can request access to your personal data, ask for corrections, or request that we delete it. Just email us at hello@floecom.com and we’ll respond within a reasonable timeframe.

6. Cookies

We use cookies to improve site functionality and personalize your experience. You can disable cookies in your browser settings, but this may affect how the website works for you.

7. Third-Party Links

Our website may contain links to other sites. Once you leave our site, our privacy policy no longer applies. Please check the privacy policies of any third-party sites you visit.

8. Refund-Related Information

If you purchase an email or flow package and it generates no revenue, you may be eligible for a full refund of the price per email — as part of our results guarantee. Contact support@floecom.com with proof and we’ll review your case.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, you can contact us at:

Flo Ecom

Email: hello@floecom.com